Get the latest live chat benchmark data broken down by team size & industry

Read more
Introduction to Agent SSO

Comm100 Agent SSO (Single Sign-On) allows your agents to have a single login across Comm100 and other applications. You only need to log in once to move securely between Comm100 and other applications without the need to log into separate accounts or remember multiple usernames and passwords.
Agent SSO is available in our Omnichannel Gold and Omnichannel Platinum plan.

kb-SSO-01.png

 

Implementation

Comm100 supports Agent SSO via SAML (Security Assertion Markup Language) or JWT (JSON Web Token) standard. The supported SSO identity providers include Azure AD, Google Cloud Identity, and Okta.

The implementation details vary with the standards. Select one to get started:

Setting up Agent SSO with SAML

Setting up Agent SSO with JWT

To learn more on Agent Single Sign-On whitepaper, see this article.