Comm100 Agent SSO (Single Sign-On) allows your agents to have a single login across Comm100 and other applications. You only need to log in once to move securely between Comm100 and other applications without the need to log into separate accounts or remember multiple usernames and passwords.
Agent SSO is available in our Live Chat Ultra and Omnichannel Ultra plan.
Implementation
Comm100 supports Agent SSO via SAML (Security Assertion Markup Language) or JWT (JSON Web Token) standard. The supported SSO identity providers include Azure AD, Google Cloud Identity, and Okta.
The implementation details vary with the standards. Select one to get started:
Setting up Agent SSO with SAML
To learn more on Agent Single Sign-On whitepaper, see this article.