WHO IS IN
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WHAT DOES "TIMECARD SIGNED BEYOND ALLOWABLE ROLE" MEAN?
Who Is In usually cannot update timecards after they have been signed. This depends on workflow configuration. If the workflow action “Do Not Post From GED” is added to a signing role for a timecard document, then after that role has signed ...
CAN AN EXCEPTION KEEP A PUNCH FROM WRITING TO THE TIMECARD?
Yes. An exception, such as “Late Arrival,” can keep the related punches from writing to the timecard until the exception has been resolved or overridden. This is an extra check that ensures that exceptions aren’t accidentally overlooke...
HOW CAN I TELL WHERE A PUNCH CAME FROM (CLOCK, WEB PUNCH, ETC.)?
Clocks, phone numbers, IP addresses, etc. can be associated with locations in VTI, and those locations with related punches. The location County Clerk might be associated with a clock, and the location City Hall associated with an IP address. At first g...
WHY AREN'T PUNCHES SHOWING UP IN WHO IS IN?
If punches aren’t showing up in Who Is In from any clock, then the system’s Queue—which temporarily holds all received punches before they are written to Who Is In—may be stalled or stopped. If that is the case it will still be r...
WHY DOES WHO IS IN SAY "NO DOCUMENT FOUND"?
This indicates that the user’s punches cannot be written to the timecard because of a document or pay code-related configuration related issue. A separate pay code group is associated with each section of each timecard in the system. For a pay cod...
WHY DOES A USER HAVE PUNCHES OVERNIGHT WHEN THEY DON’T WORK OVERNIGHT?
This can happen if a user missed a punch, and everything shifted accordingly, so that the user’s start and stop times were reversed. If auto lunch deductions are enabled for them, and an alternate auto deduct configured so that punches can be inse...
WHAT DOES "FAILED ADDING PUNCH: INVALID PAY CODE" MEAN?
If you are entering a punch for a user directly through Who Is In and receive an error that says something like “Failed adding punch for employee 1234 at 01/01/2019 7:00 AM, reason: Invalid pay code,” then the user is not eligible for the pa...
WHY WON’T WHO IS IN WRITE TO THE TIMECARD?
Who Is In will update the timecard as new punches are received or changes are made. If the updated information is not being written to the timecard, it could be for one of the following reasons: The timecard may be open by a user or may have been signed...
WHY DIDN’T THE SYSTEM AUTO-DEDUCT LUNCH?
IntelliTime can be configured to automatically insert lunch punches, but sometimes these punches may not be created. The most common instigator of this behavior is a missed punch. When punches are received out sequence, the automatic punches for lunch w...
WHY DIDN’T THE PUNCHES ROUND AS EXPECTED?
If a punch doesn’t round as it was expected to, the cause is often that Lunch Duration Rounding is being used. That means that the system will look at the overall length of the user’s lunch, to the minute, and round it to the nearest increme...
WHY DOES WHO IS IN SAY THE TIMECARD IS LOCKED?
When a user’s timecard is opened the system will lock it for editing so that only the person who has it open can make changes to it. When Who Is In tries to resync or update a locked timecard the exception “Timecard is locked” will be ...