TIME CLOCKS
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WHAT DOES THE TIME CLOCK STATUS "ERROR" MEAN?
The Status field on the DCD Management Screen tells you the status of the clocks connection to VTI. There are three statuses that may be reported in this column. The Online status is telling us that the clock is online and VTI is receiving heartbeats fr...
HOW DO I ADD A NEW TIME CLOCK?
If a new clock is being added to your system, you will need to create a line for it in Data Collection Device (DCD) Management. This will allow you to determine which location a particular clock or device is to be associated with, and establish communic...
HOW DO I ADD ALLOWED USERS TO THE TIMECLOCK?
The location associated with a particular time clock through the Data Collection Device Management screen, as seen below, will determine which users are allowed to punch at that clock. The DCD Management screen can be reached by clicking on the ADMIN ta...
HOW DO I RESOLVE THE APPCLASSNOTFOUND:CMIAPP ERROR MESSAGE?
This error message will display (and the clock may beep) if the G2 clock’s software is deleted or becomes corrupted, which—don’t worry—is not as big of a deal as it may sound. Please note that this issue can almost always be reso...
HOW DO I ENROLL A USER ON A CLOCK?
Make sure the user will be recognized by the clock a. Hire date is today or in the past b. They have a valid punch profile c. They are going to be enrolled at a location that allows them, or all users from their range, to punch Bring the user (bi...
WHAT DOES “EMPLOYEE NOT FOUND” MEAN?
This message may display on a clock when a user tries to punch, or you try to enroll them. It indicates that the user is not present in the employee file loaded on the clock. This can be because: The clock is in the process of refreshing its employee fi...
HOW DO I TROUBLESHOOT A CLOCK?
Power cycle it by unplugging it for thirty seconds and then plugging it back in. Go to DCD Management (ADMINDCDDCD Setup) and click Reset. Go to DCD Management (ADMINDCDDCD Setup) and click Initialize. Contact your IT department to see if there are any...
WHY ISN'T THE CLOCK RECOGNIZING A USER'S FINGERPRINT?
If a user’s fingerprint is not being recognized by a biometric clock, the issue is most often user error or a change in their fingerprint (a cut, or recently developed calluses). To rule out or confirm user error, it is recommended that you accomp...
HOW OFTEN DO OUR TIME CLOCKS REFRESH?
Clocks are configured to automatically update at a predefined interval. This is customizable setting and can be found under the System Settings (ADMIN icon, System Settings navigation link). The setting is titled DCD – Refresh Interval. The value ...
WHAT HAPPENS IF YOU NEED TO REMOVE THE FIRMWARE MANUALLY FROM A G2 CLOCK?
To do this, you will need to clear the device’s Flash and RAM before initializing the clock. In order to do this, the clock will have to be placed in Setup Mode. To place the clock in Setup Mode, toggle the black switch on the back of the clock to...
WHY ISN'T THE ADMINISTRATIVE FUNCTIONS MENU OPTION DISPLAYING?
The Administrative Functions button/option can be configured, for each individual G2 clock, to not display at certain times of the day. This can be useful if you want to make sure that people aren’t taking time to submit leave requests or check th...
DOES THE BIOMETRIC CLOCK STORE MY ACTUAL FINGERPRINT?
No, the timeclocks do not store your actual fingerprint. For privacy reasons, the system doesn’t truly store fingerprints. Instead it stores a string of letters and numbers that are a mathematical representation of the basic geometric fingerprint ...