Agent Assist
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Understanding Agent Assist
Immediate and accurate responses to customer queries are the key to higher customer satisfaction. Providing automated, just-in-time assistance to your agents makes it easier for your team to deliver excellent service.Agent Assist is a virtual assistant ...
Agent Assist Settings
Agent Assist is a virtual assistant that operates side-by-side with agents. It helps the agents to resolve the customer queries by presenting them with the relevant information whenever needed.Agent Assist presents multiple suggestions for a question to...
Agent Assist Feature Guide
This Guide introduces you to the essential functionalities needed to get you started with Comm100 Agent Assist. Work through each section's steps, decide what you require for your business, and configure the Agent Assistaccordingly. You are ready to lau...
Understanding Agent Assist Score
Agent Assist uses a scoring system to match visitor questions with existing help resources (Knowledge Base, Canned messages, and AI Chatbot Intents). The Score can be adjusted within a range of 0 to100. When a question is asked, Agent Assist calculates ...
How to Use Comm100 Agent Assist
Comm100 Agent Assist is an AI-powered virtual assistant that helps your agents respond to customer queries more quickly, more accurately, and confidently than ever before. This article will explainhow to set up and start using Agent Assist:How to Enable...
Agent Assist Learning
Agent Assist learns by detecting the queries that remain unanswered, unrecognized, and flagged by the Agents. It receives and identifies the answers with the lower confidence score and the suggestions marked by the agents in its learning section and get...