Get the latest live chat benchmark data broken down by team size & industry

Read more
Voice Bot
6
How to Create a Voice Bot
What is a Voice BotVoice bots are chatbots operating in voice channels. They can understand speech and talk with people like a human agent. Like chatbots, voice bots can run automated chat flows for various purposes, put data into your Customer Relation...
How to Mark Words in Voice Bot Intent Questions as Entities
What is EntityFor voice bots, an intent represents the task or action that the caller wants to perform. Entities are pieces of information that provide more context to an intent. They might be times, dates, locations, people, or other pieces of informat...
How to Export and Import a Voice Bot
Comm100allowsyou toexportandimportthe voice bot along with its configured Settings, Intents, Entities,andSmart Triggers.  You can export the voice bot for a backup in the event of data loss. To quickly reuse an existing bot's configured settings, you ca...
How to Use Webhooks in Voice Bot
Comm100 Voice Bot allows you to send data to and receive data from an external server or third-party services using Webhook. By using the HTTP POST method, Voice Bot Webhook can perform RESTful operations as per your business needs.Note:Task Bot Webhook...
How to Configure Conditions
In the voice bot action flow, the Conditions operation allows the voice bot to give different responses based on a set of rules. You can set up multiple conditions for one action to connect to another in the flow and set up redirection based on caller i...
What is Voice Bot Sensitivity
Voice Bot Sensitivity refers to the voice bot’s capacity to provide matching answers to callers’ questions. The voice bot’s sensitivity score ranges from 0 to 100, where 100 represents an absolute match, and 0 represents no match. The score range is set...