Release Notes
14
Release Update (Apr 07, 2022) | Secure Messaging
This release update provides an overview of the Secure Messaging feature newly added to Ticketing Messaging.Secure Messaging is a front-end and server-based approach to enable end-to-end secure communication with your clients and protect sensitive data...
Release Update (May 11, 2022) | Voice Bot
This release update provides an overview of the new Voice Bot feature.Voice bots are chatbots operating in the voice channels. They can understand speech and talk with people like a human agent. Like chatbots, voice bots can run automated chat flows for...
Release Update (Jan 13, 2022) | Integrations
This release note gives you an overview of the latest integrations available on the Comm100 Live Chat and Comm100 Ticketing Messaging. These integrations enable you to:Provide call support to your visitors from your Agent Console. Convert tickets for I...
Release Update (Dec 9, 2021) | Chatbot Integration
This release note gives you an overview of the latest integrations available on the Comm100 Chatbot. These integrations will help you:Use the Comm100 Chatbot on your zendesk chat.Deploy IBM’s Watson Assistant with Comm100 and use it across all Comm100 c...
Release Update (Oct 26, 2021) | Bot Enhancements
This release note gives you an overview of the new features and enhancements on Comm100’s Chatbot, Task Bot, and Agent Assist. The new feature and enhancements will help you understand the new actions, languages, file formats, and changes around preview...
Release Update (Nov 9, 2021) | Reporting & Agent Console Enhancements
This release note gives you an overview of the latest enhancements in the Comm100 Reporting. Missed and Refused ChatsCurrently, if chats transferred from Chatbot to Agent are missed or refused by the agent, they are considered as normal chats. So, if al...
Release Update (Sept 16, 2021) | Chatbot Enhancements
This release note gives you an overview of the new features and enhancements on our Chatbot, which will help you understand and personalize your bot interactions more effectively.Conditional LogicConditions are a step that can be used within a chatbot a...
Release Update (Sept 29, 2021) | Integrations
This release note provides an overview of the new integrations we added to Ticketing Messaging and Live Chat.LINE Channel IntegrationLINE is an instant communications application on electronic and mobile devices. LINE users can exchange messages using ...
Release Update (Jul 4, 2022) | WCAG-Related UI Changes
Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. In this release, to better conform with WCAG 2.0 Level AA, we adjust the color scheme and CSS style of some elements in the vi...
Release Update (Jan 19, 2022) | Chatbot Enhancements
This release note gives you an overview of the new feature of Comm100’s Chatbot. The new Auto Translation feature enables your chatbot to chat with visitors using any language. When Auto Translation is enabled, the chatbot detects the visitor’s language...
Release Update (Apr 11, 2022) | Live Chat Enhancements
This release update provides an overview of Super Agent and Skill-Based Routing features. Super AgentSuper agents refer to agents who can access multiple sites with one a single login. In the case of answering chats and tickets from multiple sites, agen...
Release Update (Jun 21, 2022) | Integration and Email Channel Enhancements
This release update provides an overview of the new Comm100 features added to the Live Chat integration and Ticketing Messaging. Deltapath IntegrationDeltapath integration with Comm100 Live Chat now adds multi-device switching and multi-server support ...
Release Update (Apr 26, 2022) | Messenger
This release update provides an overview of the asynchronous messaging feature newly added to Ticketing Messaging.Comm100’s Messenger is an asynchronous communication method where participants on both sides of the conversation are free to start, pause,...
Release Update (July 14, 2022) | Accessible Hyperlink Text for Canned Messages and Push Page
This release update provides an overview of the enhancement to the hyperlink text for Canned Messages and Push Page. Accessible Hyperlink Text for Canned MessagesYou can now add hyperlinks to text when editing the Canned Message in the Control Panel. Yo...