Chatbot
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How to Integrate Zendesk Chat with Comm100 Chatbot
Comm100 now supports the integration of its Chatbot with third-party Live Chat channels like Zendesk. This integration will allow you to provide faster and better services to your visitors. The integration can come in handy in the following scenarios:If...
How to Set Up Chatbot for Social, Live Chat, and SMS Channels
Comm100’s Chatbot is a virtual agent that can answer your visitor's questions. It can also perform tasks like booking a ticket, qualifying leads, and so forth. It works like a human agent to help visitors and find solutions to their questions. Comm100 a...
How to Integrate Watson Assistant with Comm100
IntroductionComm100 provides smart and capable chatbots to automate your communication and streamline business operations. Comm100 Chatbot supports third-party engines apart from our in-house Bot engine.Watson Assistant is IBM’s AI-powered intelligent v...
Intent Answers
Answers are pre-set responses that the Chatbot sends for a visitor's specific questions. Comm100 Chatbot allows sending a variety of answers over different channels, like Live Chat, Facebook, Instagram, Twitter, WhatsApp, LINE, WeChat, and so forth. You...
Comm100 Bot Actions
IntroductionComm100 Bot provides you with a set of actions connected in a guided workflow. These actions allow your bot to send content, collect information and perform some advanced actions while communicating with your visitor. Read on to find more on...
How to Use the Chatbot Reporting
IntroductionComm100's Chatbot reporting serves as an important tool for measuring the achievements of the Chatbot. It also helps you find out areas where your Chatbot needs improvement. Reporting provides information on various Chatbot features and func...
Chatbot Feature Guide
Thisguide introduces you to the essential functionalities needed to get you started with Comm100’s Chatbot. Work through each section's steps, decide what you require for your business, and configure the Chatbot accordingly. You are ready to launch afte...
How to Use Questions Grouping in Chatbot Learning
The new Question Grouping option in Comm100’s Learning feature of Chatbot allows you to group questions with similar meanings. Similar visitor questions can be grouped using the grouping algorithm.You can group questions using any of the three grouping ...
Chatbot Learning
A question or intent can be expressed using different sets of words that are easy for a human mind to understand but not for a Chatbot. Then, here comes the need for the Chatbot to learn the different questions or set of words representing an intent.Cha...
Smart Triggers
Smart triggers are the instructions for the chatbot to perform certain actions based on pre-defined conditions. It lets you define certain rules to have specific actions automatically. For example, you can instruct the chatbot to automatically forward t...
Intent Questions
Intents stand for the intentions of a website visitor. It represents the visitor’s purpose, like "Booking a ticket," "Paying a fee," or "Finding a news article."Intents are contained in the questions that visitors ask to chatbots. For example, in the qu...
How to Create a Comm100 Chatbot
Comm100 allows you to create a Chatbot using our in-house Bot Engine. You can either use our NLP or Keyword engine. You can also use your Third-party Bot while creating a Chatbot.Note:You can now only use a Chatbot across one channel at a time. The Chat...
How to Use Event Messages in Comm100 Chatbot
The Event Messages help the Chatbot handle users when they get lost, want to cancel an action, or switch to a different task in the middle of a chat.You can use the Event Messages available in the Chatbot menu to handle various scenarios.It can be a mes...
How Can Comm100 Chatbot Send Data to Your Web Application Using Webhook
Comm100’s Chatbot allows your customers to interact with a Chatbot to receive information about products or services quickly and efficiently.However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for more p...
How Many Languages Does Comm100 Chatbot Support
Comm100 Chatbot now supports over 30 different languages. These include Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spa...
Chatbot Sentiment Analysis
ConductingSentimentAnalysis in real-time with your Chatbot visitors interface is a challenging proposition that can yield successful results. You can understand your visitor's needs and pivot the conversation. Sentiment analysis has become more popular ...
How to Export and Import a Chatbot
Comm100allowsyou toexportandimportthe Chatbot along with its configured Settings, Intents, Entities,andQuick Replies. Benefits ofexportingandimportingthe ChatbotThe prime benefitsto export and importthe Chatbot are: Back-Up: Youcan takeback up of existi...
What Are the Requirements for the Chatbot Intents to Be Imported
Intents are the purposes or goals that a user wants to use a chatbot for, such as booking a flight, paying a bill, or finding a news article. To help you quickly create your own chatbot questions base, you can import your own prepared Questions and Answ...
How to Connect My Own Bot to Comm100 Live Chat Using Webhook
If you’ve built your own bot with a third-party bot provider and want to manage its deployment using Comm100, you can integrate with Comm100 using Webhooks. Once set up, your integrated bot can be deployed over Live chat, Social (Facebook, Twitter), and...
What is Chatbot Sensitivity
Chatbot sensitivity refers to the Chatbot’s capacity to provide matching answers to the visitor questions during the live chat. The Chatbot’s sensitivity is determined and set using a score range of 0 to 100 where 100 represents an absolute match, and 0...
How to Configure Conditions
Conditions are a step, which can be used within a chatbot answer flow that changes the path a visitor will take based on information about them. In Comm100, you can add Conditions via the Conditions card in the Intents-Answers and Event Messages flow bu...
How to Mark Words in Chatbot Intent Questions as Entities
Entities are pieces of information that provide more context to an intent. They might be times, dates, locations, people, or other pieces of information that adjust the intent to a visitor's specific needs.  Adding entities to intents helps the Chatbot ...
Entities
Entities are pieces of information that provide more context to an intent. They might be times, dates,locations, people, or other pieces of information that adjust the intent to avisitor’s specific needs.Adding entitiesto intentshelps the chatbotidentif...
Which One to Choose to Open the Link from a Chatbot Answer
A Chatbot answer allows you to insert a clickable URL for your visitor to check more information.A URL may include further instruction steps, a downloadable link to some files, or another page where your visitor can carry on with the self-service, and s...
How to Set Up Chatbot for Live Chat Channel
Comm100’sChatbotis a virtual agent that can answer your visitor's questions.It canalsoperform tasks like booking a ticket,qualifying leads, and so forth.It works like a human agenttohelpvisitors andfind solutions to their questions.You canuseitin both L...
How to Use Auto Translation for Chatbot
Comm100 chatbot supports Auto Translation based on Google Translation integration. Auto Translation enables your bot to chat with visitors using any language.When Auto Translation is enabled, the chatbot detects the visitor’s language and translates the...
How to Use a Third-Party Chatbot
You can use athird-party Chatbotand manage its deployment using Comm100. You canintegrate it using Webhooksanddeployitover LiveChatand social messaging channels.Usinga third-party ChatbotTo use a third-party Chatbot,follow these steps:Create the Chatbot...
How to Build Flows Using Quick Replies
When a visitor visits your page and asks a question to the Chatbot, a conversation begins. Your Chatbot greets the visitor and helps them with their questions. Use quick replies and create flows to let the Chatbot guide your visitors to specific intent....
How Does the Bot Ask Visitors to Share Their Location While Chatting
Comm100 Chatbot allows you to ask the visitors to share their location to achieved more personalized responses. Based on your business requirements, your customer is required to send their location before Chatbot returns with the best matching reply.Whi...
How to Test the Chatbot in the Simulator and the Live Chat Preview
The simulatorandtheLive Chatpreviewfacilitatethetestingof Intents, Messages, and in checking thematchingscores. Testingis essential as it finds outflaws sothatyou canfixthembefore it is visible to your visitors.TestingtheChatbot in thesimulatorYou can t...
Intent Category
Categories help you segregate intents and group them into a specific type. You can arrange intents related to atopicor feature under one category for organizing them well and for ease of use.Forexample, while creating intents, you may bundle specific in...
What Are the Requirements to Import Chatbot Entities
An entity represents the prediction for a word or phrase inside a visitor’s question or commands that you want it extracted. The data can be a name, product name, date, or any group of words. By comparison, the intent represents the prediction of the en...
How to Calculate Bot Action Usage 
Bot Action usage is calculated based on the number of messages your bot sends to your visitors. These messages are triggered or sent to visitors during any chat. Bot Action usage calculation consists of Intent Answers and Event Messages. To understand ...
How to Review the Chatbot’s Interactions in Chats and Tickets
The fundamental advantage of Chatbot's Historyfeatureis to facilitate your control over your Chatbot.Comm100stores all the Chatbot Chats and Tickets in itsdatabase. You can see thechats in the History section of the Control Panel andtickets in the Ticke...
How to Use the Bot-to-Bot Transfer
The Comm100 Bot-to-Bot Transfer allows you to transfer chats from one Chatbot to another Chatbot or Task Bot to another Chatbot. When a chat is transferred from one Bot to another Bot, the first Bot leaves the chat as one chat can be handled by one Bot ...