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API & Webhooks
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Comm100 Live Chat Webhooks are HTTP(S) callbacks that occur when a certain live chat event takes place. Webhooks enable you to extend the capabilities of Comm100 Live Chat. For example, you can record chats in your own system by utilizing Comm100 Live C...
Comm100 offers APIs for Live Chat, Bot, Ticketing Messaging, and Reporting. With Comm100 API, you can:Integrate your applications with Comm100 system to achieve seamless data sharing.Help businesses automate their service and enhance the customer suppo...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when theChat Ended event occurs.The data is in JSON format. Here is the introduction ofJSON.Here is an example of Chat Ended event data...
OAuth is an open-standard authorization protocol that provides applications with “secure designated access.” OAuth does not share password data but instead uses authorization tokens to prove an identity between consumers and service providers.You can us...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when theChat Requested event occurs.The data is in JSON format. Here is the introduction ofJSON.Here is an example of Chat Requested ev...
Comm100’s Live Chat Report API allows you to pull raw report data from Comm100 Live Chat into your own systems, so you can create custom and on-demand reports in Excel or your business intelligence platform.With our Report API, you can extract all live ...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when theOffline Message Submitted event occurs.The data is in JSON format. Here is the introduction ofJSON.Here is an example of Offlin...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when theChat Started event occurs.The data is inJSON format.Here is an example of Chat Started event data
{ "event": "chat_started", "v...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when theAgent Status Changed event occurs.The data is in JSON format. Here is the introduction ofJSON.Agent changes status to Online{
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Comm100 Live Chat Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the Chat Wrapped Up event occurs.The data is in JSON format. Here is the introduction of JSON.Here is an example of Chat Wrapped-U...
Comm100 Live Chat Webhooks support both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Transferred event occurs.The data is in JSON format. Here is the introduction forJSON.Here is an example of Chat Transferre...
Webhooks allow you to set up event-driven communications between Comm100 and an external server or third-party services. By setting up webhooks, you can send a real-time notification to a third-party system whenever an event within the Comm100 platform ...
Comm100 has introduced the Custom Report feature on Nov 7, 2022, which has brought in changes in the Reporting API. This article introduces the details of the API changes after the release of Custom Report. If you are using reporting API, you need to up...