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How to Change My Password
If you want to change your password, you can reset a new one on your account instantly.Step by Step InstructionsLog in to the Comm100 Control Panel.In the left navigation bar, hover the mouse over the agent icon and click ChangePassword. On the Change P...
Introduction to Super Agent Operations
IntroductionFor agents who need to answer chats from multiple sites, Comm100's Super Agent feature enables you to handle chats and tickets faster and easier. Being a super agent, you can manage multiple sites on one Control Panel and handle all chats an...
Can I Transfer an Ongoing Chat to Another Agent or Department
Yes, you can transfer an ongoing chat to another agent or department to collaborate with other agents. If you choose a department as the destination, If the Auto Distribution is enabled, the chat will be routed to one available agent in that department ...
Can I Ban or Block Visitors from Initiating Chat Requests
Yes, you can ban or block visitors from initiating chat requests. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console.With Comm100 Live Chat, you ca...
How to Filter Visitors on Agent Console
Visitor Filter allows you to display a selected group of visitors on the agent console according to your needs. You can quickly locate the group of visitors you want to target by choosing the All Visitors, All Chats, My Chatstabs or using Custom Filter ...
How to Monitor My Visitors
Comm100 Live Chat allows you to monitor and identify your website visitors so that your agents can provide more personalized service. You can get visitors’ information such as location and chat history even before chatting. The visitors’ information sho...
How Do I Tell If a Visitor Has Read a Message I Sent While Chatting
Comm100 Live Chat has read-receipts that will let an agent know when a visitor has seen a message they sent. Similarly, you can also enable the option for your visitors so they can tell if your agents have read their messages.This small update can impro...
How Can I Manually Invite a Visitor to Chat
You can manually invite a visitor to chat in the Agent Console window.Step by Step InstructionsLog in to Agent Console from the web app or via the desktop app.Select a visitor in the Visitorslist, then click Invite. You can personalize the greeting mess...
What Is Comm100’s Live Chat Conversions Feature and How Do I Use It
Comm100’s Live Chat Conversion feature links live chat data with your onsite data, allowing you to view how many chats and the detail of chats, which drive your customers to convert.This allows you to assess what types of chats are most useful in encour...
How to Send Canned Messages Using Shortcuts
Comm100 Live Chat allows you to have shortcuts for your canned messages. Once you’ve created a shortcut for your canned message, you can easily locate and send out the message in the middle of a chat bytyping the pound key (#) followed by its shortcut.S...
Can I Send Files during a Chat
Yes, Comm100 Live Chat supports file transfer between the agent and visitor.You can view the files during the chat and even after the chat. All the transferred files are attached to the chat transcript for your future review.Note:At most, 20 files can b...
What Is the Difference between the Live Chat Web App and Desktop App Agent Console
Comm100 Agent Console allows your agents to monitor visitors on your website in real-time, as well as chat with your visitors and collaborate with other agents. You can use our Web App Agent Console or ourDesktop App Agent Console or both when using Com...
What Kind of Visitor’s Information Can I Get before I Accept a Chat Request
With Comm100 Live Chat, you can monitor your site visitors in real-time.Before a chat, you can see a website visitor’s information, including:Latest Name and Email.Search Engine and Keywords.Referrer, Landing Page, and Current Page.Browser, Operation Sy...
How Can I View Visitors’ Navigation in Agent Console
Navigation lists the URLs of the pages that the selected visitor has visited. With Comm100 Live Chat, the footprint is recorded in real-time, and you can view the information in the Agent Console window.Step by Step InstructionsLog in to your Comm100 Ag...
How to Log in to the Agent Console Automatically
You can log in to your Agent Console automatically in the Comm100 desktop app. With auto-login, your Agent Console will be automatically logged in when your PC is started or activated from standby mode.Step by Step InstructionsOpen the login page of Age...
Where to View the Total Duration of a Visit and the Minutes a Visitor Has Stayed on Each Web Page
In the Comm100 Live Chat Agent Console window, you can view visitors' information in real-time. To some businesses, it is important to find out how long a visitor has stayed on the website and how many minutes the visitor has stayed on each web page.Aft...
Can I View the Referrers
Yes, with Comm100 Live Chat, you can easily know how your customers find you by the Referred From column in your Agent Console window. Each line in Referred From is displayed as a clickable referral URL. A referral URL is where the visitor was before la...
Is There a Delay Time for a Visitor to Disappear from Agent Console after they Leave My Site
Yes, there is a delay time.With our current version of live chat, there will be a delay time for a visitor’s status to change with the following three scenarios:FromChat ended toOut of site (approximately 3 minutes).FromIn site toOut of site (approximat...
Is Spell Check Supported in Comm100 Live Chat
Yes, Comm100 provides Spell Check for the following languages: Catalan, Croatian, Danish, English (Australia), English (Canada), English (South Africa), English (United Kingdom), English (United States), French, German (Austria), German (Germany), Germa...
How Do I Chat with Other Agents during Chat Session
You can collaborate with other agents during a chat session. APrivate Message is an internal message sent to an online or away agent. The message is only visible to the sender and recipient.ClickAgents in the Agent Console window to bring up thePrivate ...
Can I Join in an Ongoing Chat
Yes. Comm100 Live Chat allows you to collaborate with other agents during a chat session. An agent can join an ongoing chat by selecting the chat and clickingJoin. Note:To join a chat, you’ll need to make sure that:There are less than four agents in the...
How to Stop a Chat
Visitor ends chatVisitors can clickEnd Chat in the top-right of the chat window to stop the chat. After that, visitors will get a pop-up message to confirm whether they want to leave the chat. Agent ends chatAgents can clickLeave Chat in theAgent Consol...
Where to See My On-Site Visitors
Comm100 Live Chat is a real-time monitoring and chatting tool. With Comm100 Live Chat, you can have a 360 degree of your on-site visitors by viewing their detailed information and tracking their activities.Step by Step InstructionsLog in to the Comm100 ...
Can I Edit a Visitor’s Information in the Agent Console Window
Yes, you can edit a visitor’s information in the Info section of the Agent Console window.Info displays the information a visitor entered in yourpre-chat survey before starting the chat.Step by Step InstructionsMove the mouse to the section shown below,...
How to Use Cross-Site Chat Transfer
Introduction to Cross-Site Chat TransferEach Comm100 account corresponds to a Comm100 site. All the settings and configurations work within the site. For Organization users who have multiple Comm100 sites, Cross-Site Chat Transfer ensures that chats can...