Find answers in our Knowledge Base
Setup
7
Installing Comm100 Live Chat on your website is the first step to run Live Chat on your website. The steps to install Live Chat vary depending on if you manage your website code yourself or use a website builder.If you manage your website code yourself,...
IntroductionComm100 allows you to integrate Live Chat into your own mobile app. Once set up, a chat button is placed into your app. When your visitors touch the button, they will be redirected to a chat window, where they can chat with your live chat ag...
The visitor Single Sign-On (SSO) feature allows you toauthenticateyourvisitor’saccount informationbefore the chat starts.Once customers log in,your agents can view their account information in Comm100 Live Chat. This helps them know who they are chattin...
This article explains the system requirements of Comm100 Live Chat, covering requirements on the server-side, visitor-side, agent side (Control Panel and Agent Console), and requirements for Audio Video Chat. Requirements on Server SideComm100 Live Cha...
After you install Live Chat onto your website, you may see your chat button's status as Offline. Next, log in to theAgent Console with theOnline status to make you available for chatting. Agent Console is the application used forreal-time monitoring and...
Comm100 Live Chat provides a preview page for you to check your if your live chat settings are working properly.Step by Step InstructionsTo check if your live chat settings are working right, follow these steps:Log in to your Comm100 account.From the le...
Enabling JavaScript is required for some of the Comm100 features to work. The following are specific instructions on enabling JavaScript in your browser. If your browser isn’t listed, Comm100 suggest you consult its help resources.Note: Upgrading your b...