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X2 Version Upgrade
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Comm100 X2 Upgrade - Features and UI Changes
IntroductionComm100 X2 brings about an indispensable user experience upgrade to your current platform. The new platform makes you more accessible to manage your Comm100 deployment and encourages developers with an upgraded API with virtually endless int...
Comm100 X2 Pre-Upgrade Checklist
To ensure that your upgrade proceeds smoothly, please review this pre-upgrade checklist. If you are using certain features or configurations, action may need to be taken on your side. Should you have questions about anything, please email support@comm10...
Comm100 X2 Post-Upgrade Checklist
Once your upgrade has successfully been completed, your settings and data will be as they were pre-migration. However, some items (including integrations and API calls) may need to be updated, and you’ll want to spot-check key functionalities for your o...
Comm100 X2 Upgrade - Ticketing & Messaging Changes
The Comm100 X2 upgrade brings about a few changes and if you are currently using Ticketing Messaging, you may need to reconfigure some of the features.Changes in Agent Console Order ofViews is reset to default after the upgrade. The order of Views is r...
Comm100 X2 Upgrade - Firewall Update
The Comm100 X2platform upgrade requires an immediate update to your firewall settings. If you have configured any Comm100 domain on your firewall, you need to update them after the upgrade as they will change in the Comm100 X2platform.Control Panel doma...
Comm100 X2 Upgrade - Agent and Visitor SSO Reconfiguration
Comm100 provides you with Agent SSO and Visitor SSO features. If you are currently using these features, you will need to reconfigure your integration after upgrading to the new Comm100 X2 platform. You may experience trouble logging in, get some errors...
Comm100 X2 Upgrade - Integration Reconfiguration
IntroductionComm100 X2 is a new and improved platform that provides you with various new capabilities. It allows you to deliver more reliable services to your customers.To learn more about new features and UI changes, see this article. Integration chang...
Comm100 X2 Upgrade - Visitor side JavaScript API
The Comm100 X2 platform contains an upgrade from your current platform. In the Comm100 X2 upgrade, you need to update the visitor side JavaScript (JS) API before or immediately after the upgrade, as integer (int ID) is now changed to GUID. So, if you us...
Comm100 X2 Upgrade - Webhook
The Comm100 X2 platform upgrade requires a few updates while using the Webhook in Comm100 Bot and Comm100 Live Chat. You need to incorporate the following changes while calling the webhooks to upgrade from your current platform. Intent - Answer WebhookA...
Comm100 X2 Upgrade - Resolved Issues
Issues have arisen after the upgrade from Comm100 X to Comm100 X2 platform. This article gives an overview of the issues that we have resolved caused by the upgrade.The following upgrade issues have been resolved, and improvements have been made to faci...
Comm100 X2 Upgrade - Domain Changes
Comm100 X2is a new and improved platform that provides you with various new capabilities.It allows you to deliver more reliable services to your customers.Upgrading to Comm100 X2comes with:New added features and UI changesDomain changes in your hosting ...
Checklist for Moving to Super Agent - Customer
You will be moved (cut-over) from X to X2 platform without data on chats, offline messages, and reports. The Comm100 team will manually set up the settings and configurations for you on the X2 platform, which will be the same as the X platform.In case y...
Comm100 X2 Partner Pre-Upgrade Checklist
To ensure that your upgrade proceeds smoothly, please review this pre-upgrade checklist. If you are using certain features or configurations, action may need to be taken on your side. Should you have questions about anything, please email support@comm10...
Checklist for Moving to Super Agent - Comm100
You will be moved (cut-over) from X to X2 platform without data on chats, offline messages, and reports. The Comm100 team will manually set up the settings and configurations for you on the X2 platform, which will be the same as the X platform.In case y...
Comm100 X2 Partner Post-Upgrade Checklist
Once your upgrade has successfully been completed, your settings and data will be as they were pre-migration. However, some items (including integrations and API calls) may need to be updated, and you’ll want to spot-check key functionalities for your o...