History & Reports
9
Comm100 Reports
IntroductionOptimizing the performance of your Live Chat, Chatbot, Ticketing Messaging Channels begins through understanding the quality of your current service. Questions you might want to answer include:Is your live chat team properly staffed?Why are...
How Can I View My Chat History
All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.Video description here.Step by Step InstructionsLogin to your Comm100 control panel.From t...
Where Can I View the Agent Performance Report
The Agent Performance Report provides data regarding agents’ overall performance in terms of chat time and wait time within a specific time period. Detailed metrics include Avg. Chat Time, Avg. Wait Time, Chats, Total Chat Time, Last Message Sent by Age...
How Can I View Visitor’s Contact History
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console andvie...
Can I Get All My Website Visitors’ Contact History
Yes. All visitors’ contact histories are available for you.Contact History is the record of navigation,offline message, and chat history of a certain visitor. The contact history of a visitor is recorded and stored on the Comm100 server. You can view a ...
Where Can I See a Report of Visitors’ Average Waiting Time
Visitors’ Average Waiting Time is the average time visitors have waited before agents accept their chat requests. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department, or a certain agent. Step b...
Can I View the Visit Counts and Chat Counts on My Website
Yes, you can view the visit counts and chat counts on your website.Visits andChats Metrics provides the visit and chat counts on your website. You can locate it under theChat Volume report.Step by Step InstructionsLog in to the Comm100 control panel.Nav...
Can I Export the Reports in My Comm100 Live Chat
Yes, you can export Comm100 Reports.Note:The feature of exporting reports is available in Comm100 Live Chat Business. If you are using the Comm100 Live Chat Team edition, please upgrade your Live Chat to the Business edition to get the Exporting Reports...
Where Can I Find the Attachments Sent with Offline Messages
With Comm100 Live Chat, your visitors can leave an offline message with attachment file(s) in your offline message window.When you receive this offline message in your email, you can see the name of the attachment. You can download the file or get the a...