Find answers in our Knowledge Base
History
4
All your chat conversations are stored in our database if you are using our Cloud platform. You can check all the records or search for a particular chat record on your Comm100 account Control Panel.Note:The save time of chat transcripts depends on the ...
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console andvie...
Yes. All visitors’ contact histories are available for you.Contact History is the record of navigation,offline message, and chat history of a certain visitor. The contact history of a visitor is recorded and stored on the Comm100 server. You can view a ...
With Comm100 Live Chat, your visitors can leave an offline message with attachment file(s) in your offline message window.When you receive this offline message in your email, you can see the name of the attachment. You can download the file or get the a...