Internal tickets allow your agent to create internal tasks in Comm100 Agent Console and assign them to other agents in your team.
Step by Step Instructions
- Log in to the Comm100 Agent Console.
- Go to the Ticketing & Messaging tab.
- Click New.
- Click Internal.
- Fill in all the details and hit Create & Send.
After that, an internal ticket will be created for the assignee to follow upon. You will also see the history of this ticket with the changes Log.