How to Create a Comm100 Chatbot

Comm100 allows you to create a Chatbot using our in-house Bot Engine. You can either use our NLP or Keyword engine. You can also use your Third-party Bot while creating a Chatbot.

Note: You can now only use a Chatbot across one channel at a time. The Chatbot that was earlier bound with multiple channels will continue to work the same way.

To create a Comm100 Chatbot, follow these steps:

  1. Create the Chatbot:
    1. Log in to the Comm100 Control Panel. 
    2. From the left navigation menu, go to BotChatbot. 
    3. Click the drop-down list and go to the Manage Chatbots section.
    4. Click Manage

      The Chatbots drawer appears.
    5. Click the New Chatbot button.
      The New Chatbot drawer appears.
    6. Type a name. 
    7. From the Language drop-down. Select a language of your choice.
    8. Click Save. 
  2. Configure Chatbot settings: 
    1. In the Chatbots list area, click the Pencil icon against the newly-created Chatbot.
    2. The Edit Chatbot drawer appears.
    3. Update Chatbot Name.
    4. Select Supporting Channels 
    5. Upload a new avatar. 
    6. Adjust Chatbot Sensitivity 
    7. Click Save.  
  3. Enable the Chatbot for different channels. Link the Chatbot to any Live Chat Campaign or configure it for social messaging channels from the Ticketing & Messaging tab.
    To learn more about using the Chatbot in Live Chat and Ticketing & Messaging, see this article.

Click the Import Bot or Export Bot options under the Operations column header to import or export a Chatbot.

Click the three dots under Operations to delete a Chatbot.

Note: You can create up to three Comm100 Chatbots. Contact if you wish to create more than three Chatbots.