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Reference for Webhook Event: When a Ticket is Moved to Recycle Bin

Comm100 Ticketing & Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket is Moved to Recycle Bin event occurs.

The data is in JSON format. Here is the introduction of JSON.

Here is an example of When a Ticket is Moved to Recycle Bin event data.

 
{
  "SiteId": 10001,
  "TriggerId": "fc69fb5f-a083-4930-89dd-e2f40a6c0cf8",
  "TriggerName": "Move to Recycle Webhook",
  "ChannelAccountId": "70d1bf5e-d12d-46f9-bfa2-44a592b05fc5",
  "ChannelId": "Messenger",
  "TicketInfo": {
    "Id": 546,
    "Subject": "sending new conversation",
    "AssigneeType": 1,
    "AssigneeId": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "DepartmentAssigneeId": "c8c2ff40-c667-47c5-84fa-c8feb90ea4de",
    "ContactOrVisitorType": 4,
    "ContactOrVisitorId": "d25e1e60-5f4b-498d-8b02-bb695de5f5db",
    "Status": 5,
    "Priority": 3,
    "IsReadByAgent": true,
    "IsReadByContact": false,
    "IfHasDraft": false,
    "MergedToTargetId": 0,
    "CreatedById": "d25e1e60-5f4b-498d-8b02-bb695de5f5db",
    "CreatedByType": 7,
    "CreatedTime": "2022-09-09T09:20:00.93Z",
    "LastUpdatedTime": "2022-09-09T14:51:37.336Z",
    "LastRepliedTime": "2022-09-09T09:20:00.87Z",
    "LastRepliedById": "d25e1e60-5f4b-498d-8b02-bb695de5f5db",
    "LastRepliedByType": 4,
    "LastStatusChangedTime": "2022-09-09T14:51:37.33Z",
    "TotalReplies": 1,
    "ResolvedTime": "2022-09-09T14:51:37.33Z",
    "ResolvedByType": 1,
    "ResolvedById": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "ReopenedTime": "1970-01-01T00:00:00Z",
    "OriginalConversationId": "70d1bf5e-d12d-46f9-bfa2-44a592b05fc5",
    "ChannelId": "Messenger",
    "ChannelAccountId": "70d1bf5e-d12d-46f9-bfa2-44a592b05fc5",
    "LastMessageId": "fbda8ad7-d14a-4656-aa39-ab8980e2b325",
    "LastMessageChannelId": "Messenger",
    "LastMessageChannelAccountId": "70d1bf5e-d12d-46f9-bfa2-44a592b05fc5",
    "CustomFields": {
      "8086c96675144efaa3140762462a62d8": ""
    },
    "Tags": [],
    "TagIds": [],
    "IsInRecycleBin": false,
    "LastMessage": null,
    "Messages": null,
    "NoteMentions": [],
    "ContactOrVisitor": null,
    "FirstResponseTimeSpan": 0,
    "ResponseTimeSpan": 0,
    "ResolvedTimeSpan": 19896,
    "ResponseCount": 0,
    "ReplyingAgent": 0
  },
  "ContactInfo": null,
  "EventInfo": {
    "eventType": "whenTicketIsMovedToRecycleBin"
  }
}