Comm100's Task Bot reporting serves as a useful tool for measuring the achievements of the Task Bot. It provides in-depth knowledge about your Task Bot. It also helps you find out areas where your Task Bot needs improvement based on specific metrics so that you can improve the Task Bot's performance by providing actionable goals.
Types of reports and their use
Comm100 provides Task Bot reporting for the following features:
- Triggered Times
- Collected Leads
- Task Bot Usage
- Booked Meetings
Triggered Times
The Triggered Times report provides information on the number of times the Task Bots were triggered, how many were finished successfully, and how many were not finished.
The report includes the following metrics:
- Completed Times
- Uncompleted Times
- Completion Rate
- Total Triggered Times
| Metrics | Description |
| Completed Times | Displays the number of times a Task Bot chat reaches the end of a flow |
| Uncompleted Times | Displays the number of times the visitor ends the Task Bot chat in the middle of a flow, or the agent takes over the Task Bot |
| Completion Rate | Displays the percentage ratio of the Completed Times to Total Trigger Times |
| Total Triggered Times | Displays the number of times the Task Bot is triggered |
The Triggered Times report metrics vary By Time, By Task Bot, and By Trigger Type tabs you select.
By Time
You can analyze the report by using the Display by, Site, and Task Bot filters. The Display by filter allows you to check data by Hours, Weeks, and so on.
By Task Bot
By Trigger Type
You can view the trigger count by four trigger types using a Pie chart.
- Pre-chat
- Offline Message
- By Agent
- By Chatbot
Collected Leads
The Collected Leads report displays the number of leads collected by the Task Bot. You can view the details of the Collected Lead:
By Time
By Task Bot
Task Bot Usage
The Task Bot Usage report provides data on the Total Triggered Actions by all the Task Bot.
Booked Meeting
The Booked Meeting report displays the number of meetings booked by the Task Bot. You can view the booked meeting details:
By Time
By Task Bot
Reading the reports
You can read and analyze each report separately from various perspectives using the metrics available to it. You can choose the Time Range for which you want to check the report and Display the same by Hour, Day, Week, Month, or 24*7, or Half Hour.
You can analyze the report data By Time, By Task Bot, or By Trigger Type and filter the report by Site and Task Bot.
The Download button allows you to download the report in a CSV file to share with others.
To check the reports, follow these steps:
- Log in to the Comm100 Control Panel.
- From the left navigation menu, go to Reporting > Task Bot.
- Choose any of the available feature reports that you want to study and proceed.