Introduction to Webhook in Ticketing & Messaging

Webhooks enable you to extend the capabilities of Comm100 Ticketing & Messaging. It is a tool to receive notifications from Comm100 when a trigger happens on a ticketing & messaging event. It allows you to register an http:// or https:// URL where the event data can be stored in JSON format.

For example, you can use webhook as trigger action to send the ticket info to a 3rd party system in all channels.


Ticketing & Messaging Events for Webhooks

You can configure webhook as a trigger action for eight different ticketing & messaging events. After Comm100 Ticketing & Messaging webhooks are set up, and a particular event occurs, ticket data is sent to the specified URL. 

To learn more on configuring webhook as trigger action, see this article.