How to Configure the Operating Hours and Holidays Feature in Ticketing & Messaging

Operating Hour is the days and hours when your ticketing system clock runs. Days when your team working hours are considered Business Days. Business Days are also used to count days within Trigger rules. Non-selected days will be skipped when rules are calculated.

Holidays, on the other hand, are days when the system clock won't run.


Step by Step Instructions

  1. Log in to your Comm100 Control Panel. 
  2. From the left navigation menu, go to Ticketing & Messaging > Settings > Operating Hours & Holidays.
  3. On the Operating Hours tab, select the checkboxes for the days in which your customer service team is working and select your working hours.kb-oh-01.png

    Note: Business hours are based on the Time Zone set for your Account under Global Settings > Site Profile 
  4. On the Holidays tab, click the New Holiday button to set your holidays. You can also edit or remove an existing holiday from the Operations column.kb-oh-02.png
  5. Click Save.