Release Update (Jan 19, 2022) | Chatbot Enhancements

This release note gives you an overview of the new feature of Comm100’s Chatbot. The new Auto Translation feature enables your chatbot to chat with visitors using any language.  

When Auto Translation is enabled, the chatbot detects the visitor’s language and translates the message automatically. The chatbot then sends responses in the language that the visitor used in the latest message. Visitors can see both the original and translated messages in the chat window.

To learn more about Auto Translation for Chatbot, see this article.