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How to Change the Text on Chat Buttons and Visitor Side Windows to a Different Language

The default display language of chat buttons and the visitor side windows in Comm100 Live Chat is English. Comm100 also provides pre-defined button images and the visitor side interface text in Simplified Chinese, Spanish, Japanese, Russian, Portuguese, French, German, Bulgarian, Italian, Turkish, Greek, and Dutch to help you simplify the customization.

If your preferred language is not in our pre-defined language list or you want to personalize the interface text, you can also customize the display language of visitor-side windows according to your needs.

Step by Step Instructions

  1. Log in to Comm100 Control Panel.
  2. From the left navigation menu, click the Live Chat tab.
    change text on chat button-KB-002.png
  3. Click the Campaign drop-down menu.
  4. Click Language and select the language you need from the drop-down list.Language - KB-001.png
    • Once you switch to another language, your customization previously made will be discarded. All settings will be restored to the default settings of the selected language.
    • If your preferred language is not in the list or you want to personalize the interface language, click Advanced, and select the Customize the language on the visitor side windows option to manually edit the text in the Current Text column.
  5. Click Save. The changes will take effect immediately.