Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console and viewing the contact history in the Live Chat Control Panel.

When you are chatting with a visitor, you can directly view a specific visitor’s contact history in your Agent Console window.

Step by Step Instructions

1. Select a certain visitor in Visitor List and click Details.
2. Select History, and then you will see a list of records about each interaction of the selected visitor in every channel. 
3. Click the chat link to bring up the details.
   
4. You can also check the history of a chatting visitor from the History tab of the agent console.