Comm100 Ticketing & Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket Status Stays the Same for a Specified Period of Time event occurs.

The data is in JSON format. Here is the introduction of JSON.

Here is an example of When a Ticket Status Stays the Same for a Specified Period of Time event data.

 
{
  "SiteId": 10001,
  "TriggerId": "584bd03b-9d82-4a49-ac9b-b24f71507ff5",
  "TriggerName": "ticketstatus has not changed for 1 business days",
  "ChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
  "ChannelId": "SecureMessaging",
  "TicketInfo": {
    "Id": 530,
    "Subject": "smticket",
    "AssigneeType": 1,
    "AssigneeId": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "DepartmentAssigneeId": "c8c2ff40-c667-47c5-84fa-c8feb90ea4de",
    "ContactOrVisitorType": 3,
    "ContactOrVisitorId": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
    "Status": 1,
    "Priority": 3,
    "IsReadByAgent": true,
    "IsReadByContact": false,
    "IfHasDraft": false,
    "MergedToTargetId": 0,
    "CreatedById": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
    "CreatedByType": 7,
    "CreatedTime": "2022-09-08T13:02:37.57Z",
    "LastUpdatedTime": "2022-09-08T13:09:01.983Z",
    "LastRepliedTime": "2022-09-08T13:02:37.366Z",
    "LastRepliedById": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
    "LastRepliedByType": 3,
    "LastStatusChangedTime": "2022-09-08T13:02:37.57Z",
    "TotalReplies": 1,
    "ResolvedTime": "1970-01-01T00:00:00Z",
    "ResolvedByType": 0,
    "ResolvedById": "00000000-0000-0000-0000-000000000000",
    "ReopenedTime": "1970-01-01T00:00:00Z",
    "OriginalConversationId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
    "ChannelId": "SecureMessaging",
    "ChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
    "LastMessageId": "780a6fb5-d349-49cc-9dcd-9cdc5a5536d0",
    "LastMessageChannelId": "SecureMessaging",
    "LastMessageChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
    "CustomFields": {
      "8086c96675144efaa3140762462a62d8": ""
    },
    "Tags": [],
    "TagIds": [],
    "IsInRecycleBin": false,
    "LastMessage": null,
    "Messages": null,
    "NoteMentions": [],
    "ContactOrVisitor": null,
    "FirstResponseTimeSpan": 0,
    "ResponseTimeSpan": 0,
    "ResolvedTimeSpan": 0,
    "ResponseCount": 0,
    "ReplyingAgent": 0
  },
  "ContactInfo": {
    "LastUpdatedTime": "2022-09-07T06:14:31Z",
    "CreateTime": "2022-09-07T06:14:31Z",
    "MergeToContactId": "00000000-0000-0000-0000-000000000000",
    "TimeZone": null,
    "PostalOrZipCode": null,
    "StateOrProvince": null,
    "City": null,
    "MailingAddress": null,
    "ContactIdentities": [
      {
        "Id": "b3d1e245-7cb4-4575-a63c-1b017c28d2d4",
        "ContactId": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
        "ContactIdentityType": "SecureMessaging",
        "Name": null,
        "Value": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
        "AvatarUrl": "",
        "InfoUrl": "",
        "ScreenName": null,
        "OriginalContactPageUrl": "",
        "IsDeleted": false
      }
    ],
    "Phone": null,
    "Company": null,
    "Title": null,
    "Alias": null,
    "LastName": "",
    "FirstName": "",
    "Description": null,
    "Name": "Secure Messaging Sample Ticket",
    "Id": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
    "Fax": null,
    "IsDeleted": false
  },
  "EventInfo": {
    "eventType": "whenATicketStatusStaysTheSameForASpecifiedPeriodOfTime",
    "payload": {
      "currentStatus": "new",
      "duration": 1
    }
  }
}