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How to Add Agents to My Comm100 Account

Comm100 supports unlimited agents and allows you to collaborate with other agents during a chat session. You can add multiple agents to your Comm100 account according to your needs.

Step by Step Instructions

  1. Log in to your Comm100 control panel.
  2. From the left navigation menu, go to Global Settings > People > Agents.kb-individual-agent-permission-01.png
  3. Click New Agent.kb-add-agent-02.png
  4. Enter the agent’s information. Click More Information to extend fields and add more information.
    • Email: The agent's email address. The agent uses this email to log in to your Comm100 system.
    • First name and Last name: The agent's name.
    • Display name: The agent's name that is shown to the visitors, which can be different from the agent's real name. 
    • Password: The password for the agent account.
    • Departments: The business unit that the agent belongs to. To learn more about departments, see this article.
    • Roles: The roles that the agent act as in your team. To learn more about roles, see this article
    • Active: Whether the agent is active. Only active agents can chat with visitors. 
    • More Information: In this section, you can add the agent's title, bio, phone number, and time zone settings. 
    Agent - KB-003.png
  5. Click Save.

An agent is now successfully added.