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How to Accept Chat Requests Automatically

Visitors’ chat requests can be automatically accepted by your online agents. This frees your agents from manually accepting chats and your visitors don’t need to wait once they initiate chat requests.


Step by Step Instructions

  1. Log in to the Comm100 Control Panel.
  2. From the left navigation menu, go to Live Chat > Settings > Auto Distribution.
  3. Turn on the Auto Distribution toggle key.kb-ad-01.png

    On Comm100 Enterprise edition Auto Accept Chats is replaced with Auto Allocation which gives you more control over chat distribution.
  4. Enable Last-chatted Agent Preferred, if necessary.
  5. Set the maximum number of concurrent chats that each agent can take.
  6. Click Save.
    After that, a new chat request will be automatically routed to a certain agent.
    When the number of chats routed to every agent reaches the maximum number, a new incoming chat will be put in a chat queue and the visitor will be notified of how many people are waiting ahead. However, agents can still manually take the chat request.