Categories help you segregate intents and group them into a specific type. You can arrange intents related to a topic or feature under one category for organizing them well and for ease of use. 

For example, while creating intents, you may bundle specific intents related to subscriptions under a subscription category. 

Default categories 

Comm100 provides the default categories—System and Smalltalk in the root folder. While creating new intents, you may choose any of the existing categories or create a new one.

The system category helps the user navigate the chatbot, like: 

• Menu 
• Help 
• Bot info 
• Start over 
• Feedback 
• Human 

The Smalltalk category has intents that are not directly related to chatbot function. However, they are essential to user engagement, like: 

• Hello 
• Good morning 
• How are you 
• Goodbye 
• Goodnight 
• Thank you 

Creating a new category 

You can create a new category in two ways:

• On the Intents page 
• While creating an intent 

Creating a new category on the Intents page 

To create a new category on the Intents page, follow these steps:  

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to Bot > Chatbot. 
3. Select your chatbot from the drop-down list, click Custom Answers and Intents. 
4. On the Intents page, hover the cursor on the Folder icon and click the Add icon.
    
   A New Chatbot Intent Category drawer appears. 
5. In the Name field, enter the name of the category.  
6. From the Parent drop-down list, select a parent category.
   
7. Click Save. 
   A new category is created under the CATEGORY tree view. 

Creating a new category while creating an intent 

To create a new category while adding intents, follow these steps: 

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to Bot > Chatbot.
3. Select your chatbot from the drop-down list, click Custom Answers and Intents.
4. On the Intents page, click New Intent.  
5. On the New Intent page, do the following:
   1. In the Name field, enter the name of the category.
   2. From the Category drop-down list, select a parent category.
      
   3. Click Save.
      The category is listed in the Category drop-down list. 

Editing categories 

To edit an existing category, follow these steps: 

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to Bot > Chatbot.
3. Select your chatbot from the drop-down list, click Custom Answers and Intents.
4. On the Intents page, do the following:
   1. Hover your cursor on the CATEGORY tree view.
   2. Select a category and click the Edit icon.
      
      The Edit Category drawer appears.
   3. Edit the name of a category.
   4. Click Save.

Deleting categories 

To delete an existing category, follow these steps: 

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to Bot > Chatbot.
3. Select your chatbot from the drop-down list, click Custom Answers and Intents.
4. On the Intents page, hover your cursor on the Category tree view. 
5. Click the Bin icon. 
   
   A Confirm Delete pop-up appears. 
6. Confirm your deletion by selecting the check box.
   
7. Click Delete.