Intent Category

Categories help you segregate intents and group them into a specific type. You can arrange intents related to a topic or feature under one category for organizing them well and for ease of use. 

For example, while creating intents, you may bundle specific intents related to subscriptions under a subscription category. 

 

Default categories 

Comm100 provides the default categoriesSystem and Smalltalk in the root folder. While creating new intents, you may choose any of the existing categories or create a new one.

The system category helps the user navigate the bot, like: 

  • Menu 
  • Help 
  • Bot info 
  • start over 
  • Feedback 
  • Human 

The Smalltalk category has intents that are not directly related to bot function. However, they are essential to user engagement, like: 

  • Hello 
  • Good morning 
  • How are you 
  • Goodbye 
  • Goodnight 
  • Thank you 

Note: 

  • You cannot move, edit, or delete the root folder or category.  
  • Ensure that the names of categories should be unique. 

Creating a new category 

You can create a new category in two ways:

  • On the Intents page 
  • While creating an intent 

Creating a new category on the Intents page 

To create a new category on the Intents page, follow these steps:  

  1. Log in to your Comm100 Control Panel. 
  2. From the left navigation menu, go to Bot > Chatbot 
  3. Select your chatbot from the drop-down list and click Intents.  
  4. On the Intents page, hover the cursor on the Folder icon and click the Add icon.
     
    A New Chatbot Intent Category drawer appears. 
  5. In the Name field, enter the name of the category.  
  6. From the Parent drop-down list, select a parent category.
  7. Click Save. 
    A new category is created under the CATEGORY tree view. 

Creating a new category while creating an intent 

To create a new category while adding intents, follow these steps: 

  1. Log in to your Comm100 Control Panel. 
  2. From the left navigation menu, go to Bot > Chatbot
  3. Select your chatbot from the drop-down list and click Intents.
  4. On the Intents page, click New Intent.  
  5. On the New Intent page, do the following:
    1. In the Name field, enter the name of the category.
    2. From the Category drop-down list, select a parent category.
    3. Click Save.
      The category is listed in the Category drop-down list. 

 

Editing categories 

To edit an existing category, follow these steps: 

  1. Log in to your Comm100 Control Panel. 
  2. From the left navigation menu, go to Bot > Chatbot
  3. Select your chatbot from the drop-down list and click Intents.
  4. On the Intents page, do the following:
    1. Hover your cursor on the CATEGORY tree view.
    2. Select a category and click the Edit icon.

      The Edit Category drawer appears.
    3. Edit the name of a category.
    4. Click Save.

 

Deleting categories 

To delete an existing category, follow these steps: 

  1. Log in to your Comm100 Control Panel. 
  2. From the left navigation menu, go to Bot > Chatbot
  3. Select your chatbot from the drop-down list and click Intents.
  4. On the Intents pagehover your cursor on the CATEGORY tree view. 
  5. Click the Bin icon. 

    A Confirm Delete pop-up appears. 
  6. Confirm your deletion by selecting the check box.
  7. Click Delete.