How to Integrate Facebook and Twitter into Comm100

Comm100’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media queries within your Comm100 Agent Console. The integration process just requires a few simple steps before you can engage with your Facebook Page and Twitter visitors.

Note: Facebook and Twitter Integrations are available in our Comm100 Omnichannel Plan. Chat with us or speak to your Account Manager for more details. 


Facebook Integration

To integrate Facebook account into Comm100, follow these steps:

  1. Log in to your Comm100 account.
  2. From the left navigation menu, go to Ticketing & Messaging > Channels > Facebook.
  3. Click Add Facebook Page.
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  4. Log in with your Facebook account and allow Comm100 Live Chat to access your Facebook pages. If you have multiple Facebook pages connected to this account, select the one you want to integrate.
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  5. Switch the toggle key to enable or disable the integration of the Facebook account.
  6. Select the integration options that you want for creating a ticket.
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  7. Click Save.
  8. The connected Facebook accounts will be listed on the Facebook page. You can edit or delete these accounts from the Operations column.kb-fb-10.png

Twitter Integration

To integrate Twitter account into Comm100, follow these steps:

  1. Log in to your Comm100 account.
  2. Navigate to Ticketing & Messaging > Channels > Twitter. 
  3. Click Add Twitter Account, log into your Twitter account and click Authorize app to authorize Comm100 to access your account.Twitter _ Authorize an application - Google Chrome.png
  4. You can click on the Edit symbol under the Operations menu bar to check for more integration options.
Note: 
  • The Twitter API has a rate limit of 5 requests per 15 minutes, and if this limit is exceeded, you will receive a "too many requests" notice.
  • Our system only polls the Direct Messages from the last 30 days.
  • Our system only polls the Tweets from the last 7 days.


The integration is now complete. The standalone Ticketing & Messaging tab in your Agent Console now allows your agents to view and reply to Facebook, Twitter and other social media channel messages.
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