With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can send the transcripts to designated email addresses after the chat ends for efficient follow-ups.
Step by Step Instructions
To set up automatic transcript emails, follow these steps:
- Log in to your Comm100 account.
- From the left navigation menu, go to Live Chat > Campaign > Chat Window. If you have multiple campaigns, select the correct campaign from the drop-down list.
- On the Chat Window page, scroll down and expand the Advanced menu.
- Select the Automatically email chat transcripts for archiving or followup check box.
- Enter the email address(es) to receive the chat transcripts.
- Enter the subject of the transcript email.
- Click Save.
Now, your chat transcripts will be automatically sent to the specified email address(es) after each chat ends.