How to Integrate My WhatsApp Account with Comm100

Our WhatsApp integration is done through Twilio. Before using Comm100’s WhatsApp integration, you would need to set up an account and phone number with Twilio.

Note: To enable your Twilio number for your WhatsApp account, you must complete steps 1 to 5 in this guide.


Step by Step Instructions

  1. Log in to your Comm100 Control Panel.
  2. From the left navigation menu,  go to Ticketing & Messaging > Channels > WhatsApp.
    whatsapp kb.png
  3. Click Add WhatsApp Account.
    WhatsApp - KB-002.png
  4. Enter the Name, Twilio Account SID, Auth Token, and Phone Number SID.WhatsApp - KB-003.png
  5. Click Save
  6.  Next, log in to your Twilio account and navigate to Develop > Messaging > Senders > WhatsApp senders.
  7. Update the Webhook URL for incoming messages.
    Note:  To get the webhook URL, see this article.
    MicrosoftTeams-image (3).pngThe WhatsApp account has been added. You can add more if you have more than one WhatsApp account you want to be managed using Comm100. The integration is now complete. Your agents will now be able to respond to incoming WhatsApp messages From the Ticketing & Messaging tab of the Agent Console App. kb-whatsapp-integration-05.jpg In some cases, you need to add an Area Code to the WhatsApp number to send WhatsApp messages from Comm100. To learn more about adding Area Code, see this article. You can create a filter just for WhatsApp messages with the following condition. WhatsApp - KB -005.png

    WhatsApp integration is available through our Comm100 Multi-Channel Plan. For more details, you can chat with us online or speak to your account manager.