Problem

When I click on the chat button, nothing happens. The chat window does not open.

Cause

The following could be the possible cause:

• You are using a custom chat button and it is not properly configured.
• The live chat code on your website is outdated.
• The live chat code on your website is manually modified by your staff or automatically adjusted by your website building tool.
  
  

Solution

1. If you are using a chat link, make sure the URL linked to the button/image/text is correct.
2. If you are using an old version of your live chat code, please get the most recent chat code from your Comm100 account and replace the old code with the correct one. To learn where you can get the live chat code, click here.
3. Double check the live chat installation code on your website and make sure no changes are made to it.
4. Chat with us if these solutions do not work.