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Comm100 Support
Popular Articles
5
How to use Shift in Live Chat
How to Monitor My Visitors
Release Update (Apr 07, 2022) | Secure Messaging
Reference for Webhook Event: When a Ticket is Moved to Recycle Bin
How Should You Configure Your Comm100 Account for Hipaa Compliance
Best practices
9
Best Practices for Deleting Agents
Best Practices for Making Live Chat Accessible
Best Practices for NPS
8 Canned Message Best Practices for Live Chat Excellence
How to Manage a Difficult Customer
and 4 more articles...
Getting Started Guide
5
Getting Started Guide for Live Chat and Ticketing & Messaging
Getting Started Guide for Ticketing & Messaging
Getting Started Guide for Live Chat Agents
Getting Started Guide for Live Chat
Getting Started Guide for Comm100 Chatbot
Live Chat
166
Setup
11
Chat & Monitor
26
Desktop & Mobile App
5
Settings & Customizations
81
Integrations
23
API & Webhooks
11
History & Reports
9
Ticketing & Messaging
66
How to Add an Email Account into Comm100 Ticketing & Messaging
Where Do I Find Telegram Bot Token
How do I set up SMS Integration using Twilio in Comm100 Ticketing & Messaging
How to Configure and Manage Secure Messenger
How to Integrate My WhatsApp Account with Comm100
and 61 more articles...
Bot
51
Chatbot
36
Task Bot
3
Agent Assist
6
Voice Bot
6
Outreach Management
2
How to Manage Contacts
How to Manage Outreach Campaigns
Billing & Agent Management
15
How to Set Up Agent Roles
How to Add Agents to My Comm100 Account
How to Upgrade My Trial Account to a Paid Account
How to Clear My Unpaid Bills
How to Reset Agents' Password in My Account
and 10 more articles...
Troubleshoot FAQ
23
How to Generate a HAR File for Troubleshooting
How to Find My Site ID and Campaign ID
How to Fix Network Related Issues with Comm100
Why Can't I Send WhatsApp Messages?
Why Do I Get the Error “Email or Password Is Wrong” When Trying to Log into Comm100 Live Chat
and 18 more articles...
Security & Privacy
4
How to Limit Agents' Access to Comm100 Account
Security Best Practices Guide
Comm100 Sub-Processors
How to Remove Trojan from the Agent Console Windows Desktop App v10.0.8
X2 Version Upgrade
15
Comm100 X2 Upgrade - Features and UI Changes
Comm100 X2 Pre-Upgrade Checklist
Comm100 X2 Post-Upgrade Checklist
Comm100 X2 Upgrade - Firewall Update
Comm100 X2 Upgrade - Ticketing & Messaging Changes
and 10 more articles...
Release Notes
15
Release Update (Apr 07, 2022) | Secure Messaging
Release Update (May 11, 2022) | Voice Bot
Release Update (Jan 13, 2022) | Integrations
Release Update (Dec 9, 2021) | Chatbot Integration
Release Update (Sept 20, 2022) | Outreach and Contact Management
and 10 more articles...