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Comm100 Support
Popular Articles
5
How to use Shift in Live Chat
How to Monitor My Visitors
Release Update (Apr 07, 2022) | Secure Messaging
How should you configure your Comm100 account for HIPAA Compliance
How to integrate my LINE Account with Comm100
Best practices
7
Best Practices for Deleting Agents
Best Practices for NPS
Best Practices for Making Live Chat Accessible
Best Practices for Businesses in Multi-Brand Scenario
8 Canned Message Best Practices for Live Chat Excellence
and 2 more articles...
Getting Started Guide
5
Getting Started Guide for Live Chat and Ticketing & Messaging
Getting Started Guide for Ticketing & Messaging
Getting Started Guide for Live Chat Agents
Getting Started Guide for Live Chat
Getting Started Guide for Comm100 Chatbot
Live Chat
163
Setup
9
Chat & Monitor
25
Desktop & Mobile App
5
Settings & Customizations
81
Integrations
23
API & Webhooks
11
History & Reports
9
Ticketing & Messaging
54
How do I set up SMS Integration using Twilio in Comm100 Ticketing & Messaging
How to Add an Email Account into Comm100 Ticketing & Messaging
How to Integrate My WhatsApp Account with Comm100
How to Add Ticketing & Messaging Accounts to Comm100
How Can I Integrate Instagram into Comm100
and 49 more articles...
Bot
49
Chatbot
35
Task Bot
3
Agent Assist
6
Voice Bot
5
Billing & Agent Management
13
How to Set Up Agent Roles
How to Add Agents to My Comm100 Account
How to Upgrade My Trial Account to a Paid Account
How to Cancel My Comm100 Account
How to Clear My Unpaid Bills
and 8 more articles...
Troubleshoot FAQ
22
How to generate a HAR file for troubleshooting
Why Can't I Send WhatsApp Messages?
How to Find My Site ID and Campaign ID
How to Fix Network Related Issues with Comm100
Why do I get the error “Email or password is wrong” when trying to log into Comm100 Live Chat
and 17 more articles...
Security & Privacy
3
Security Best Practices Guide
Comm100 Sub-Processors
How to Limit Agents' Access to Comm100 Account
X2 Version Upgrade
15
Comm100 X2 Pre-Upgrade Checklist
Comm100 X2 Post-Upgrade Checklist
Comm100 X2 Upgrade - Features and UI Changes
Comm100 X2 Upgrade - Firewall Update
Comm100 X2 Upgrade - Agent and Visitor SSO Reconfiguration
and 10 more articles...
Release Notes
11
Release Update (Apr 07, 2022) | Secure Messaging
Release Update (Jan 13, 2022) | Integrations
Release Update (Dec 9, 2021) | Chatbot Integration
Release Update (Oct 26, 2021) | Bot Enhancements
Release Update (Nov 9, 2021) | Reporting & Agent Console Enhancements
and 6 more articles...